Welcome to the Lucidworks Search Path. Ready to build your search strategy? To get started, tell us:

What is your top priority?

Enhance the customer experience Elevate customer satisfaction and loyalty.
Improve the employee experience Boost employee engagement and productivity.
Drive operational excellence Mitigate risks, reduce costs, and improve efficiency.

Commerce Transform buying experiences to win new customers, increase revenue and profit.
Site Search Elevate every interaction to boost customer lifetime value and customer loyalty.

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Service + Support Streamline customer service and support for peak operational efficiency.
Knowledge Management Lift employee productivity, effectiveness, and satisfaction with an upgraded workplace experience.

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Risk & Governance Minimize reputational risks and reduce total ownership costs of AI search capabilities.

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Digital Modernization Establish a stronger online presence by shifting focus to digital channels.
Product Category Growth Expand product categories to meet identified customer needs, ensuring new offerings fulfill customer demands and gaps in the market.
Reduce Purchase Friction Accelerate the path to purchase using user signals to power search and browse experiences that connect buyers to items that align with their tastes, preferences, region, and line of work.
Personalization Utilize AI and machine learning to develop predictive recommendations that go beyond past purchases and considers contextual factors, purchase intent, and real-time trends.
Dynamic Catalog Experiences Connect each buyer to the right product at the right price and based on local inventory availability, pricing, and allocation.
Searchandising Dynamically adjust product placements based on real-time data, optimize visibility for high-demand / high-margin items, and personalize product suggestions for individual customers.

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Omnichannel Integration Integrate various sales and communication channel data at the point of search and retrieval to deliver seamless and differentiated customer experiences.
Predictive Search & Discovery Enhance search functionalities with AI to predict informational needs and proactively offer relevant content, FAQs, or support resources based on user queries and context.
Conversational Search & Browse Offer intuitive and convenient product exploration and purchase options, catering to customers who prefer conversational interactions.

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Voice of the Customer (VOC) Gather and analyze customer feedback, using AI to understand sentiment and identify service improvement areas.
Intelligent Service Automation Offer personalized self-service options to customers, aimed at efficiently resolving their needs without the need for direct contact with customer service, reducing call volumes and improving case deflection.
AI Copilots Enhance real-time informational and virtual assistants with intelligent fallback search capabilities, boosting customer service and field agents' capacity to handle complex queries more effectively.
Proactive Support Analyze customer data and behavior to provide personalized and proactive support, anticipating customer needs and preferences.

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Employee Empowerment Equip employees with powerful AI-driven search experiences to enhance independence and effectiveness in their roles, fostering a culture of self-sufficiency and job satisfaction.
Expert Knowledge Retrieval Streamline access to specialized knowledge and SMEs to significantly reduce the time and effort employees spend in locating critical data or expert insights.
Intelligent Assistance Implement AI-driven support systems specifically designed to aid employees in their day-to-day tasks, enhancing their productivity and enabling them to tackle more challenging and rewarding aspects of their jobs.
Data-driven Decision Making Unify organizational data to bring critical insights to the forefront, enabling more informed and strategic decision-making across the business.

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Protect & Govern Data Safeguard the privacy and integrity of data that differentiates your organization.
Manage Reputational Risk Implement robust guardrails to actively mitigate risks associated with AI deployments that could negatively impact your organization’s public image and trust.
Future Proof AI Investments Make AI investments that remain valuable and adaptable in the face of evolving technology landscapes and business needs.
Manage Cost Structure of Gen AI Effectively manage and forecast the resources required for developing and maintaining AI systems to ensure cost-effectiveness and business value.
Manage TCO of Search Infrastructure Reduce the total costs involved in owning and operating search technology infrastructure over its entire lifecycle.

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